19th–20th March 2015
15Hatfields, London UK


Thank you!

Service Design in Government is over for another year.

Thanks to all our participants for helping to make this year the best yet!

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Coming to Service Design in Government means you're a part of the action. Discuss, practice & learn. Get ready to get your hands dirty.

See the full programme


Jess McMullin

Jess is the Founder of the Centre for Citizen Experience.


Jess McMullin

Alex MacLennan

Alex is the Executive Director for the Strategic Design & Transformation Branch within Government Communications and Public Engagement in the Government of British Columbia.


Alex MacLennan

Andrea Siodmok

Andrea is Head of the Policy Lab and Deputy Director at The Cabinet Office.


Andrea Siodmok


Service Design in Government takes place at 15Hatfields, London, UK.

The UK’s capital city, London offers a huge variety of destinations including museums, parks and open spaces, royal buildings, markets, river based activities on the Thames, as well as restaurants, bars, night clubs, cinemas, theatres and so much more.


Together with our sponsors, we aim to create great experiences and delight our participants.

If you're interested in sponsoring Service Design in Government 2015, please get in touch with us for more information.

Contact Software Acumen

Still on the fence? To get a feel for what goes on at Service Design in Government, visit our 2014 event website.

Service Design in Government

Call for Submissions

Submission Help

Session reviews will be made anonymously. The review process will take 2-3 weeks, depending on the volume of submissions.

You may make as many session proposals as you like. We have a preference for sessions that are:

  • practical
  • interactive (active learning)
  • informative
  • challenging

We're happy to discuss session proposals and you can email us at info@govservicedesign.net or Tweet us @SDinGov.

You can also view more information about the session types, and our participants.

By submitting you agree all speaker Terms & Conditions.


Session Types

Case Study/Experience Report

A presentation and discussion of real-life (not theoretical) experiences of the application (or mis-application) of service design techniques. Case studies and experience reports include some discussion of lessons learned and an indication of how novel the work is.


Participants learn a new approach, tool or technology through using it to solve one or more practical exercises. Any software/hardware requirements are disclosed in the session description.


A session focused around some specific tool, technique or issue. Primarily led by the speaker, tutorials usually include some elements of interactivity or individual / group exercise.


An in-depth working session on a specific topic. May include paper presentations.


A session that doesn't quite fit into the categories above! Please see the session description for details.