Service Design in Government is a hands-on, practical Service Design conference that allows participants to connect and learn from their peers and leaders in the industry.
We are aiming to bring together the very best service design speakers and practitioners working in this space to share techniques and case studies from the field.
We endeavour to ensure participants can connect, network and learn from their industry peers in a positive and practical environment.
The event is aimed at professionals who either manage, design or develop public services. Participants will include Government employees, consultants and design agencies.
We’re expecting 150+ participants from around the world. In 2016 we welcomed participants from New Zealand, Canada, and Singapore.
We’re happy for you to stand up and present a session about your experiences or something you’ve done, but we also strongly encourage interactive sessions that generate conversation with the audience, group discussion or hands-on experiences.
A presentation and discussion of real-life (not theoretical) experiences of the application (or mis-application) of design techniques. Case studies include some discussion of lessons learned and an indication of how novel the work is.
Participants learn a new approach, tool or technology through using it to solve one or more practical exercises. Please include any software /hardware requirements in the session description.
A session focused around some specific tool, technique or issue. Primarily led by the speaker, tutorials usually include some elements of interactivity or individual/group exercise.
An in-depth working session on a specific topic. May include paper presentations.
You can submit as many sessions as you like!
We have a limited number of free speaker tickets that we can make available for our events as we have to cover speaker costs with the income from tickets. We allocate these tickets in relation to session duration as below*.
For 45 minute sessions, only the first named speaker pays no conference fees. Other speakers must pay the non-speaker participation fee.
For 60 - 90 minute sessions, only the first two named speakers will pay no conference fees. Other speakers must pay the non-speaker participation fee.
For sessions longer than 90 minutes, only the first three named speakers will pay no conference fees. Other speakers must pay the non-speaker participation fee.
* If you would like more detail on why we allocate speaker tickets this way, please get in touch.
We aim to cover all speaker travel and accommodation expenses if requested. We also cover costs of materials for your session. If your session is accepted we will propose a financial amount to you when we notify you - based on our understanding of your costs to come to the event. We cannot accept requests for additional financial support after you have agreed that amount.
Please let us know on your session proposal whether you need any financial support to take part in the conference and, if possible, what you need e.g. how many nights accommodation, some indication of where you would be travelling to the event from, whether you want any additional fees.
Part of the decision on whether to accept a session or not involves considering its financial costs. If we do accept your session we will make you a financial offer based on our understanding of what it would take to meet your requests. We can also talk to you about how you could travel and where you could stay.
Unfortunately we can’t reimburse expenses that we haven’t agreed to pay in advance of the event.
After the Call for Speakers has closed, all submissions are anonymised and sent to our Programme Panel for their independent review.
The review process usually takes between 2 and 3 weeks, depending on the volume of submissions. All candidates will be contacted to confirm whether they have been successful or not within the review period.
We need to hold information you provide on computer databases for administrative purposes. Summary information, which could include contact data, will be published for all session leaders.
Information about participants will be made available to organisations involved in administering, organising or supporting the event and this may include organisations outside the EC.
Inclusion of a session in the conference programme will be at the sole discretion of the conference organisers.
By agreeing to have your session included in the programme you agree to participate in the conference and in all pre-conference quality control activities as deemed necessary by the conference organisers. You also agree to promote your session and involvement in the build up to the event. We will provide a range of assets to support any promotional efforts.
The organisers reserve the right to remove a session from the programme at any time. Speakers will no longer be eligible for free entry to the conference and so will have to pay the current participant rate if they wish to participate in the conference.
The organisers will not be responsible for payment of any kind on behalf of the speaker in this event.
The organisers are not responsible for the views or opinions expressed by speakers, sponsors or other participants.