7-9 March 2018

John McIntyre Conference Centre, Edinburgh

Working in the open works.

Session type:
Case Study

Session duration:
60 minutes

Presented by:

Matt Jukes


About this Case Study

The talk outlines the importance of openness at an individual, team and organisational level in the public service (and beyond) to spread the understanding and acceptance of a 'modern' approach (i.e. user driven and agile) and to build trust with the users who get to peek behind the curtain and see how and why decisions are made and that they are made by real people.

Illustrated by examples from the Office for National Statistics, GDS, Parliament, 18F in the US, DTA in Australia, Friends of the Earth, Mozilla, Gitlab, Netflix and more.

About the Speaker

Matt has had a long career as a public servant including leading the team who rebuilt the Office for National Statistics website, spent the last year working on FixMyStreet.com and working with Facebook on their 'Town Hall' product and is now a consultant at NotBinary helping organisations apply the culture, practices, processes & technologies of the Internet-era to respond to their users raised expectations.

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See the full programme

full programme
Service Design in Health

This session is part of our SDinHealth theme - exploring the challenges, opportunities and trends in service design for the health sector.