About this Discussion
Most of government is involved, in one way or another, in delivering services to citizens. Service designers work to improve these services. But the sheer scale of government means it’s impossible to hire a service designer to work across every single one.
So how can we improve services across government? How can we ensure that service design has the biggest effect possible? And how can we scale service design?
Service patterns might be a way to do this.
Service patterns are the next potential iteration of design patterns. These design patterns - which cover things like form structure and button design - are a proven method of scaling user-focused design and bringing consistency to websites and digital touchpoints. They have made things easier for interaction designers and front-end developers and made things better for users.
Could we do the same thing in service design? And if so how?
This session is aimed at service designers and non-service designers alike. We will present three different approaches for how we might think about service patterns, and then discuss:
- Which definition is most useful?
- Who would use them?
- How would they consume them?
- What could they mean for scaling service design in government?