About the Speakers
Melanie is Head of Service Design at Barnardo’s. She has 16 years’ experience working with global agencies, brands and consultancies such as Sony, Volkswagen and Deloitte. As Design for Social Impact tutor and Centre Manager of a design innovation research centre at Sydney’s University of Technology, Melanie worked on social design alongside citizens, governments and NGOs, including the redesign of the service and policy response to Sydney’s Kings Cross district, counter-terrorism responses in Sydney, racially motivated street crime in Canterbury Council and cross-agency service responses to homelessness in the city of Sydney.
Jessica is a researcher well versed in anything from writing research proposals to designing research methodologies to test hypotheses. She is passionate about involving young people as active participants in her research, which can enable a better understanding of underlying reasons that more traditional methods don’t allow.
Her work entails translating research outcomes using user stories and acceptance criteria, working closely with product teams and enabling them to do their work based on validated user needs. Since joining Barnardo’s, she has been engaging on a wider level, aligning research aims to requirements across multiple teams in the business - for example, social media teams, service design teams, participation and engagement teams and digital products.