6—8 March 2019

John McIntyre Conference Centre, Edinburgh

Co-designing with vulnerable children and young people

Session type:
Case Study

Session duration:
60 minutes

Presented by:

Melanie Rayment

Barnardo's

Jessica Kyriacou

Barnardo's

About this Case Study

Co-design is more than a single workshop. When working with vulnerable children and young people to understand their needs and how our systems and services can support the outcomes they require, we must consider the signs, signals and power dynamics and structures we inadvertently affect in the process as designers.

We explore how to cultivate an end-to-end co-design process ensuring language, environment, power dynamics, agenda setting, research and decision making can all provide an accessible and equitable experience for all.

About the Speakers

Melanie Rayment

Melanie is Head of Service Design at Barnardo’s. She has 16 years’ experience working with global agencies, brands and consultancies such as Sony, Volkswagen and Deloitte. As Design for Social Impact tutor and Centre Manager of a design innovation research centre at Sydney’s University of Technology, Melanie worked on social design alongside citizens, governments and NGOs, including the redesign of the service and policy response to Sydney’s Kings Cross district, counter-terrorism responses in Sydney, racially motivated street crime in Canterbury Council and cross-agency service responses to homelessness in the city of Sydney.

 @melrayment

Jessica Kyriacou

Jessica is a researcher well versed in anything from writing research proposals to designing research methodologies to test hypotheses. She is passionate about involving young people as active participants in her research, which can enable a better understanding of underlying reasons that more traditional methods don’t allow.

Her work entails translating research outcomes using user stories and acceptance criteria, working closely with product teams and enabling them to do their work based on validated user needs. Since joining Barnardo’s, she has been engaging on a wider level, aligning research aims to requirements across multiple teams in the business - for example, social media teams, service design teams, participation and engagement teams and digital products.

 @jkyri

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full programme
Service Design in Health

This session is part of our SDinHealth theme - exploring the challenges, opportunities and trends in service design for the health sector.

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© 2010-2018 Software Acumen. Service Design in Government and the Service Design in Government logos are trademarks of Software Acumen LTD.

Software Acumen Limited | Registered in Cardiff | Registration No. 05210967 | VAT No. 896 7958 26