6—8 March 2019

John McIntyre Conference Centre, Edinburgh

How to create an Adaptive State: Adventures in government's decision making anti-patterns

Session type:
Tutorial

Session duration:
60 minutes

Presented by:

Trilochon Chatterjee

NHS Digital

About this Tutorial

As technology advances, things get more complex and accelerate. In little over a decade we’ve seen seismic shifts in social, economic and political trends across the world - driven by a proliferation of new technologies and global platforms.

How should governments respond when so many of the rules and assumptions it operates on no longer apply (worse still, are changing all the time)?

How can we as innovators in government even begin to practically grapple with the enormous challenges we face collectively - due largely to rapid, sweeping changes in technological use and capability?

What does it mean for government to survive in the 21st century?

A story of four essential themes and the thinkers at the forefront of today’s most vital debates on technology, innovation, ethics and power. Some ideas about what people working in government can (and should) do about it - and a call for all to start, join and elevate the conversations required for us to realise the vision of a truly Adaptive State.

About the Speaker

Trilly Chatterjee is a Deputy Head of Profession for Product at NHS Digital. His background is in design research and public sector service development. He helps teams understand their goals, think collectively and organise effectively to build services that truly meet the needs of users.

Trilly developed HMRC's formative 2014 digital strategy, and co-led a cross-departmental team (DWP/HMRC) to conceive and deliver the award-winning 'Check Your State Pension' digital service. He now supports developing product managers and shepherds a growing community of them in the health and social care system.

Trilly knows service design is fundamentally a people game. He's passionate about open, collaborative problem solving and multidisciplinary culture; fascinated by the principles of successful service design - and the human dynamics that can prevent it. He likes to bring clarity of purpose to people wherever it is valuable - and to help others to do the same.

 @trillyc

Tickets are available now

buy tickets

See the full programme

full programme
Service Design in Health

This session is part of our SDinHealth theme - exploring the challenges, opportunities and trends in service design for the health sector.

Mailing List

We respect your email privacy

Service Design in Government is organised by Software Acumen, based in Cambridge, England. We build communities to help technology professionals grow.

We build communities to help technology professionals grow.

© 2010-2019 Software Acumen. Service Design in Government and the Service Design in Government logos are trademarks of Software Acumen LTD.

Software Acumen Limited | Registered in Cardiff | Registration No. 05210967 | VAT No. 896 7958 26

© 2010-2019 Software Acumen. Service Design in Government and the Service Design in Government logos are trademarks of Software Acumen LTD.

Software Acumen Limited | Registered in Cardiff | Registration No. 05210967 | VAT No. 896 7958 26