About this Tutorial
As technology advances, things get more complex and accelerate. In little over a decade we’ve seen seismic shifts in social, economic and political trends across the world - driven by a proliferation of new technologies and global platforms.
How should governments respond when so many of the rules and assumptions it operates on no longer apply (worse still, are changing all the time)?
How can we as innovators in government even begin to practically grapple with the enormous challenges we face collectively - due largely to rapid, sweeping changes in technological use and capability?
What does it mean for government to survive in the 21st century?
A story of four essential themes and the thinkers at the forefront of today’s most vital debates on technology, innovation, ethics and power. Some ideas about what people working in government can (and should) do about it - and a call for all to start, join and elevate the conversations required for us to realise the vision of a truly Adaptive State.
About the Speaker
Trilly Chatterjee is a Deputy Head of Profession for Product at NHS Digital. His background is in design research and public sector service development. He helps teams understand their goals, think collectively and organise effectively to build services that truly meet the needs of users.
Trilly developed HMRC's formative 2014 digital strategy, and co-led a cross-departmental team (DWP/HMRC) to conceive and deliver the award-winning 'Check Your State Pension' digital service. He now supports developing product managers and shepherds a growing community of them in the health and social care system.
Trilly knows service design is fundamentally a people game. He's passionate about open, collaborative problem solving and multidisciplinary culture; fascinated by the principles of successful service design - and the human dynamics that can prevent it. He likes to bring clarity of purpose to people wherever it is valuable - and to help others to do the same.