6—8 March 2019

John McIntyre Conference Centre, Edinburgh

Hacks for setting the conditions for service design

Session type:
Workshop

Session duration:
90 minutes

Presented by:

Linn Vizard

Independent

Marie Serrano

Ontario Policy Innovation Hub

About this Workshop

This workshop brings together public sector managers who are being asked to enable impact through design - and face contextual challenges in doing so. We will work through 3 dimensions of organisational transformation required for making design work in the public sector: space, time and people.

Your takeaways will include a crowdsourced list of effective hacks for tackling these challenges!

About the Speakers

Linn Vizard

Linn is one of Canada’s leading advocates of service design, and co-founded Service Design Toronto in 2013. She is currently an independent designer based in Toronto.

In her previous role as Director, Design Strategy at Bridgeable, she applied service design methodologies to solve client challenges in fields like banking, telco and the public sector. She has worked with public sector clients like The Ministry for the Attorney General, Toronto Public Library and the City of Toronto. She is a respected contributor to Touchpoint, the journal for service design professionals, as well as writing frequently for Adobe on design.

Linn has spoken around the world at events like Adaptive Path's Service Experience Conference and the Global Service Design Network Conference. She loves glitter, dancing and cats, and can deadlift over 200 pounds.

 @wittster

Marie Serrano

Marie strives to empower government to tackle policy challenges in a collaborative and human way, combining Service Design methodologies and system thinking. At the Ontario Policy Innovation Hub, Marie applies a service design approach and a deep understanding of complex systems to build partnerships, shift mindsets, and develop innovative policies across ministries. Prior to joining the Ontario Public Service, she guided multiple large private and non-profit organisations in successfully developing multi-channel experiences and internal participative frameworks. Marie has spoken at events like the Global Service Design Network Conference 2018 and the Service Design Canada Conference 2017.

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See the full programme

full programme
Service Design in Health

This session is part of our SDinHealth theme - exploring the challenges, opportunities and trends in service design for the health sector.

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© 2010-2018 Software Acumen. Service Design in Government and the Service Design in Government logos are trademarks of Software Acumen LTD.

Software Acumen Limited | Registered in Cardiff | Registration No. 05210967 | VAT No. 896 7958 26