6—8 March 2019

John McIntyre Conference Centre, Edinburgh

Going Dutch? Redesigning community nursing in Kent using the Buurtzorg model

Session type:
Case Study

Session duration:
60 minutes

Presented by:

Peter Brook

Kent Community NHS Foundation Trust

Paul Jansen

Public World / Buurtzorg Britain & Ireland

Sian Dellaway

Kent County Council

About this Case Study

We face a crisis of recruitment and retention in nursing and social care. And our ageing population means there is more service demand than ever, especially for community care.

How can we redesign the work so that it is more fulfilling, focuses on the needs of patients, reduces paperwork and becomes more efficient? This case study will look at the development of the Buurtzorg model in Holland, which has solved many of these issues - with a 40% reduction in costs.

About the Speakers

Peter Brook

Peter is an experienced service designer with a portfolio of designing and delivering customer-facing services in the health, local government, private and voluntary sectors. His passion is co-design: working with service users and frontline staff to deliver more effective services. Most recently, Peter has been using Liberating Structures in his workshop practice. Peter has a background in lean, agile and software/service development.

 @peterqbrook

Paul Jansen

Paul is Chief Operating Officer at Public World / Buurtzorg Britain & Ireland. As well as providing the organisational rigour in the organisation, he actively works with many clients on their adoption of the Buurtzorg model. This includes both health and social care organisations throughout England, Scotland and Wales as well as France and Belgium.

Paul is an expert in social enterprises in health and social care. Since 2005 he has provided interim management, consultancy and mentoring to social enterprises and charities. He was voted Praxis Interim Manager of the Year in 2007.

As Director of Consulting at Stepping Out - between 2012 and 2016 - he oversaw the creation, growth and transformation of a number of employee-owned social enterprises in health and social care. He led on the spinning out of several so-called public service mutuals out of the NHS, local authorities and other parts of the public sector.

Paul is from The Netherlands and has lived in the UK since 1997. He has an MBA from INSEAD Business School (2004) and a MSc in Industrial Engineering & Management Science from Eindhoven University of Technology (1990). He is a former trustee of charity Beating Bowel Cancer and sits on the Advisory Board for CHUMS Mental Health. His sister is a Buurtzorg nurse.

 @PaulBuurtzorgBI

Sian Dellaway

Sian Dellaway is a Project Officer within Kent County Council, within her role she provides project support for the Transforming Integrated Care in the Community Project. Within the project Sian focusses on the delivery of key communications to promote and raise awareness of the Transforming Integrated Care in the Community Project on behalf of Kent County Council. Sian has worked for Kent County Council for five years and during this time has worked on a range of projects focussing on the integration of health and social care.”

 @KentDLC

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Service Design in Health

This session is part of our SDinHealth theme - exploring the challenges, opportunities and trends in service design for the health sector.

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© 2010-2019 Software Acumen. Service Design in Government and the Service Design in Government logos are trademarks of Software Acumen LTD.

Software Acumen Limited | Registered in Cardiff | Registration No. 05210967 | VAT No. 896 7958 26