About this Case Study
We face a crisis of recruitment and retention in nursing and social care. And our ageing population means there is more service demand than ever, especially for community care.
How can we redesign the work so that it is more fulfilling, focuses on the needs of patients, reduces paperwork and becomes more efficient? This case study will look at the development of the Buurtzorg model in Holland, which has solved many of these issues - with a 40% reduction in costs.
About the Speakers
Spencer is an independent researcher based in Toronto. Previously, he was a systemic designer with the CoLab, in Alberta’s provincial Department of Energy, where he worked on systemic challenges related to energy transition in the province. Prior to that, he worked as a design researcher at Bridgeable, applying qualitative and generative research methods to support service redesign and transformation for clients in healthcare, telecommunications and financial services. He likes games and outer space.