6—8 March 2019

John McIntyre Conference Centre, Edinburgh

Going Dutch? Redesigning community nursing in Kent using the Buurtzorg model

Session type:
Case Study

Session duration:
60 minutes

Presented by:

Spencer Beacock

Independent

Paul Jansen

Buurtzorg Britain & Ireland

Alison Mills

Kent County Council

About this Case Study

We face a crisis of recruitment and retention in nursing and social care. And our ageing population means there is more service demand than ever, especially for community care.

How can we redesign the work so that it is more fulfilling, focuses on the needs of patients, reduces paperwork and becomes more efficient? This case study will look at the development of the Buurtzorg model in Holland, which has solved many of these issues - with a 40% reduction in costs.

About the Speakers

Spencer Beacock

Spencer is an independent researcher based in Toronto. Previously, he was a systemic designer with the CoLab, in Alberta’s provincial Department of Energy, where he worked on systemic challenges related to energy transition in the province. Prior to that, he worked as a design researcher at Bridgeable, applying qualitative and generative research methods to support service redesign and transformation for clients in healthcare, telecommunications and financial services. He likes games and outer space.

 @spencerbeacock

Paul Jansen

to follow

 @PaulBuurtzorgBI

Alison Mills

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Service Design in Health

This session is part of our SDinHealth theme - exploring the challenges, opportunities and trends in service design for the health sector.

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© 2010-2018 Software Acumen. Service Design in Government and the Service Design in Government logos are trademarks of Software Acumen LTD.

Software Acumen Limited | Registered in Cardiff | Registration No. 05210967 | VAT No. 896 7958 26