6—8 March 2019

John McIntyre Conference Centre, Edinburgh

Predictive data and community outreach: 2 contrasting approaches to very early intervention

Session type:
Discussion

Session duration:
45 minutes

Presented by:

Lilias Adair

FutureGov

Rebecca Green

Westminster Council

About this Discussion

This is a conversation between 2 councils that Uscreates have been working with - Westminster and Luton - who are both taking pioneering but contrasting approaches to very early intervention to prevent homelessness. Luton has been using predictive data models to identify those at risk, with a service design wraparound to ensure it leads to ethical and preventative action; while Westminster is going to places where those at risk usually go, and building face-to-face relationships out in the community.

About the Speakers

Lilias Adair

As a design consultant at Uscreates, Lilias has delivered research and design across a range of social and service design projects including facilitating and leading workshops. Most recently, Lilias facilitated workshops for BBC Radio 4’s ‘The Fix’. Here, participants tackled social issues using design techniques and methodologies. She led her team to synthesise statistics, map local assets and generate ideas.

Lilias has also collaborated with local councils, working alongside staff to improve services with a combined understanding of both staff perspectives and the experience of their users. She has previously worked at Goldsmiths university, mentoring design students and running workshops to unpick and navigate complex and often sensitive subjects such as homelessness or loneliness.

 @liliasadair

Rebecca Green

Becky is the Westminster Prevention Strategy Manager and Homelesssness Trailblazer lead and has previously worked for St Mungo's on their single homelessness strategy, and London Funders.

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Service Design in Health

This session is part of our SDinHealth theme - exploring the challenges, opportunities and trends in service design for the health sector.

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© 2010-2018 Software Acumen. Service Design in Government and the Service Design in Government logos are trademarks of Software Acumen LTD.

Software Acumen Limited | Registered in Cardiff | Registration No. 05210967 | VAT No. 896 7958 26