6—8 March 2019

John McIntyre Conference Centre, Edinburgh

Applying top tasks to government

Session type:
Lightning Talks

Session duration:
10 minutes

Presented by:

Chris Rourke

User Vision

About this Lightning Talks

Understanding users’ task priorities is essential for user-centred service design, but often based on assumptions or intuition. The top task ID method provides solid data from your users about what’s most important to them. With this empirical information, you can better align your content and services around users’ actual tasks, with better content management and a more effective information architecture.

This session will explain what top tasks is and how to apply it, with examples from government bodies large and small.

About the Speaker

Chris is the CEO and founder of User Vision, and has over 30 years' commercial experience in usability, accessibility and UX consultancy and training. He enjoys the variety of clients and design challenges offered by a consultancy role and helping clients achieve real business benefits by providing a better customer experience.

Chris studied engineering psychology in the USA and UK, and applied this worldwide with clients including Hewlett Packard, NCR, Emirates Airline, Al Jazeera and many other commercial and public sector clients. His personal UX passions in the field are in IA and navigation design, and helping clients realise the benefits of UX.

 @crourke

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See the full programme

full programme
Service Design in Health

This session is part of our SDinHealth theme - exploring the challenges, opportunities and trends in service design for the health sector.

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Service Design in Government is organised by Software Acumen, based in Cambridge, England. We build communities to help technology professionals grow.

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© 2010-2018 Software Acumen. Service Design in Government and the Service Design in Government logos are trademarks of Software Acumen LTD.

Software Acumen Limited | Registered in Cardiff | Registration No. 05210967 | VAT No. 896 7958 26

© 2010-2018 Software Acumen. Service Design in Government and the Service Design in Government logos are trademarks of Software Acumen LTD.

Software Acumen Limited | Registered in Cardiff | Registration No. 05210967 | VAT No. 896 7958 26