6—8 March 2019

John McIntyre Conference Centre, Edinburgh

Creating safe spaces for challenge - being a lead assessor for Government Service Standard assessments

Session type:
Case Study

Session duration:
60 minutes

Presented by:

Steve McCready

Government Digital Service

Sam Villis

Government Digital Service

Clara Songaila

Government Digital Service

About this Case Study

During this session, we will talk about how we assess services against the Government Service Standard, and what GDS and the wider cross-government assessment community are doing to ensure that assessments continue to deliver value. Hear from lead assessors and GDS digital engagement managers about why we believe that assessments help teams to deliver the best services for citizens.

About the Speakers

Steve McCready

Steve is a senior technology advisor at GDS. Senior technology advisors (or STAs) assure requests to spend government money on digital and technology services and solutions, providing a challenge and approval function for government.

Steve is a relatively new civil servant and lead assessor, having previously spent 12 years working in various senior technology roles at IBM.

 @stevemccready

Sam Villis

Sam is also a senior technology advisor at GDS and a very experienced lead assessor.

Sam previously worked in the Cabinet Office in a role that focused on engagement, assurance and strategy. She advised Cabinet Office teams on how to build and run digital services, as well as coaching in aspects of product management and agile, aligned with GDS Service Design principles.

 @stamanfar

Clara Songaila

Clara is a Digital Engagement Manager (DEM) at GDS and is also relatively new to the civil service having gained experience in digital and technology roles at Adobe and luxury leather company, Osprey London.

As a DEM, Clara is the key organiser and guide through the assessment process for government departments building digital services. She engages with teams during discovery, alpha, beta and live to ensure service teams are ready for assessment, making it easier for those working on services to develop them in line with the Digital Service Standard.

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Service Design in Health

This session is part of our SDinHealth theme - exploring the challenges, opportunities and trends in service design for the health sector.

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© 2010-2019 Software Acumen. Service Design in Government and the Service Design in Government logos are trademarks of Software Acumen LTD.

Software Acumen Limited | Registered in Cardiff | Registration No. 05210967 | VAT No. 896 7958 26