6—8 March 2019

John McIntyre Conference Centre, Edinburgh

When words aren't enough

Session type:
Hands-On

Session duration:
60 minutes

Presented by:

Carolina Pizatto

Ministry of Justice UK

Amanda Kerry

Ministry of Justice UK

About this Hands-On

What do you do when your users don’t read flat content? In the Ministry of Justice, a large proportion of our users have difficulties finding and reading words on a page or screen. Find out how we’re designing new types of content to communicate with our users and see how we’re moving beyond words and traditional channels.

About the Speakers

Carolina Pizatto

Carolina is a service designer at the Ministry of Justice, currently encouraging policy teams to embed user-centred design into their processes. She has experience at the Cabinet Office’s Policy Lab experimenting with new ways of working in the UK Government and has also worked with Design Thinking and Design Research for the private sector. She also helps to organise London's Service Design Fringe Festival.

 @carolpizatto

Amanda Kerry

Amanda is a content designer at the Ministry of Justice, working in user-centred policy design. Amanda has experience in designing content to meet user needs from government roles in HM Courts and Tribunals Service and the Defence Science and Technology Laboratory. She believes in doing the hard work to make things simple and has no time for using big words to make you feel clever.

 @amanda_kerry

Tickets are available now

buy tickets

See the full programme

full programme
Service Design in Health

This session is part of our SDinHealth theme - exploring the challenges, opportunities and trends in service design for the health sector.

Mailing List

We respect your email privacy

Service Design in Government is organised by Software Acumen, based in Cambridge, England. We build communities to help technology professionals grow.

We build communities to help technology professionals grow.

© 2010-2019 Software Acumen. Service Design in Government and the Service Design in Government logos are trademarks of Software Acumen LTD.

Software Acumen Limited | Registered in Cardiff | Registration No. 05210967 | VAT No. 896 7958 26

© 2010-2019 Software Acumen. Service Design in Government and the Service Design in Government logos are trademarks of Software Acumen LTD.

Software Acumen Limited | Registered in Cardiff | Registration No. 05210967 | VAT No. 896 7958 26