About this Hands-On
What do you do when your users don’t read flat content? In the Ministry of Justice, a large proportion of our users have difficulties finding and reading words on a page or screen. Find out how we’re designing new types of content to communicate with our users and see how we’re moving beyond words and traditional channels.
About the Speakers
Carolina is a service designer at the Ministry of Justice, currently encouraging policy teams to embed user-centred design into their processes. She has experience at the Cabinet Office’s Policy Lab experimenting with new ways of working in the UK Government and has also worked with Design Thinking and Design Research for the private sector. She also helps to organise London's Service Design Fringe Festival.
Amanda is a content designer at the Ministry of Justice, working in user-centred policy design. Amanda has experience in designing content to meet user needs from government roles in HM Courts and Tribunals Service and the Defence Science and Technology Laboratory. She believes in doing the hard work to make things simple and has no time for using big words to make you feel clever.