About the Speaker
Lorena is a content design consultant, who has worked on UK government services for several years.
She helped deliver the first exemplar - Lasting Power of Attorney - in the Government Digital Service’s original transformation programme.
She has worked on the Cabinet Office’s Race Disparity Audit, the Department for Work and Pensions' Universal Credit service, and GDS’s Government as a Platform programme. She has also developed content strategy for end-to-end public services in several other government departments and agencies.
Lorena is a passionate advocate of plain English and user-centred design. She believes the public sector has a moral duty to be accessible and inclusive, and helps her clients to understand (sometimes kicking and screaming) - and ultimately to meet - that goal.