About the Speakers
Boris Divjakis is head of design at Unboxed, where he works in close collaboration with clients to shape their digital innovation strategies and build their capability for design thinking through hands-on delivery of digital transformation projects.
He is interested in using service design for systemic change and social impact, working on projects that deliver value to organisations and transform the way they communicate both internally and with their customers. He has worked with a wide range of clients, from digital social ventures to public sector organisations.
He has been developing an approach to gather impact for future service improvements based on theories of change and applying it to projects with local authorities and healthcare organisations in London.
Working closely with community and third sector organisations, Sarah has worked for 13 years within the NHS as a service development lead and currently works as the Macmillan Patient Experience and User Involvement Lead for the UCLH Cancer Collaborative.
She has extensive experience providing facilitation training to teams around growing impact and theories of change. Her most recent experience has involved developing co-design workshops with staff and stakeholders to ensure a shared vision exists for work across a range of stakeholders.
Her current work involves leading methodology development around user involvement and collaboration in shaping systems. Driving new ways of working across the NHS, she leads on design thinking around innovation for future development and programme delivery.