6—8 March 2019

John McIntyre Conference Centre, Edinburgh

Designing for impact with theories of change

Session type:
Hands-On

Session duration:
90 minutes

Presented by:

Boris Divjak

Unboxed

Sarah Josefsberg

Freelance

About this Hands-On

In this workshop, participants will be introduced to theories of change and how they can use this tool to design future service innovations around desired outcomes and gather evidence for impact.

They will start by mapping a theory of change - working backwards from the desired final outcome. They will identify new service concepts that lead towards those outcomes, ending up with a roadmap of prototyping and testing activities needed to provide evidence for potential future impact.

About the Speakers

Boris Divjak

Boris Divjak is a strategic designer at Unboxed, where he works in close collaboration with clients to shape their digital innovation strategies and build their capability for design thinking through hands-on delivery of digital transformation projects.

He is interested in using service design for systemic change and social impact, working on projects that deliver value to organisations and transform the way they communicate both internally and with their customers. He has worked with a wide range of clients, from digital social ventures to public sector organisations.

He has been developing an approach to gather impact for future service improvements based on theories of change and applying it to projects with local authorities and healthcare organisations in London.

 @borisdivjak

Sarah Josefsberg

Working closely with community and third sector organisations, Sarah has worked for 13 years within the NHS as a service development lead and currently works as the Macmillan Patient Experience and User Involvement Lead for the UCLH Cancer Collaborative.

She has extensive experience providing facilitation training to teams around growing impact and theories of change. Her most recent experience has involved developing co-design workshops with staff and stakeholders to ensure a shared vision exists for work across a range of stakeholders.

Her current work involves leading methodology development around user involvement and collaboration in shaping systems. Driving new ways of working across the NHS, she leads on design thinking around innovation for future development and programme delivery.

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See the full programme

full programme
Service Design in Health

This session is part of our SDinHealth theme - exploring the challenges, opportunities and trends in service design for the health sector.

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Software Acumen Limited | Registered in Cardiff | Registration No. 05210967 | VAT No. 896 7958 26

© 2010-2018 Software Acumen. Service Design in Government and the Service Design in Government logos are trademarks of Software Acumen LTD.

Software Acumen Limited | Registered in Cardiff | Registration No. 05210967 | VAT No. 896 7958 26