About the Speakers
Zeynep Falay von Flittner
Zeynep is the design director and partner at Finland's leading service design agency, Hellon. She is passionate about inventing new ways of using design to create positive impact. Zeynep has over 15 years of experience in service design and design leadership. She has worked with a wide range of international clients, such as Volkswagen, the Bank of Ireland and Telia. She is currently focusing on how to use design at a strategic level and within sustainability transitions.
Timo is the Managing Director and Partner at Hellon, one of the pioneering Service Design agencies founded in 2009. He currently runs the London studio and supports organisations like John Lewis, Bank of Ireland, Musgrave Group, Tesco, Vodafone and Volkswagen in adopting customer centric methodologies in their service and proposition development. His passion lies in the art of strategic planning and corporate growth strategies as well as spreading the message that good CX is good business.