About this Keynote
Service design is inextricably linked to organisation (re-)design. There’s nothing whimsical about this sort of organisational transformation - its focus is the more effective satisfaction of identified user needs. In the government sphere, for the last decade or so, this transformation has been facilitated by digital. Consequently, the government service design community has played an active role in shaping government’s use and deployment of digital, and in turn, has been shaped by it.
But the impetus for organisational re-design is shifting again: this time it’s being driven by data. So what role should the service design community play in making sure that this transformation benefits users on both sides of the service delivery process? How should the data lifecycle affect the way practitioners work? In her keynote, Ade will discuss and propose frameworks that user-centred design practitioners can use to explore these and other related questions.
About the Speaker
Ade Adewunmi is a senior industry consultant at Teradata with a focus on public sector organisations, especially those operating within the health sector. Before that, she led the Government Digital Service’s Data Infrastructure programme.
As a problem solver working at the intersection of data, digital and strategy, she advises organisations on sustainable and responsible ways to make use of their data and harness the power of analytics. She blogs about the ways in which data can be made useful for organisations and wider society as well as the leadership and organisational cultures that make this possible. When she’s not advising, blogging or speaking about these things, she’s almost certainly watching too much TV and justifying it on the grounds of cultural relevancy (as if any justification were needed!).