6—8 March 2019

John McIntyre Conference Centre, Edinburgh

Service design in a non-existent design-driven government

Session type:
Case Study

Session duration:
45 minutes

Presented by:

Keren Ramírez-Acosta

Estudio Manatí

About this Case Study

We all know the importance of service design in government. But not everyone in governments sees the value in it. Certainly not in Central America.

So, introducing design-driven methodologies and service design in government can be... challenging. Let me walk you through the process of how we at Manatí did it and the challenges we faced in one of the first ever service design projects in the Costa Rican government.

About the Speaker

Keren Ramírez is an industrial design engineer, focused on UX Design, who enjoys helping others, swimming and travelling. She graduated from the Costa Rican Institute of Technology, also studying at Hochschule für Gestaltung Schwäbisch Gmünd and the Copenhagen Institute of Interaction Design Summer School.

Keren is passionate about usability, user research and service design. She enjoys working on cause-driven projects and improving people's lives through design. She is one of the leaders of the Ladies, Wine & Design chapter in San José, Costa Rica. She is currently working as a UX designer at Manatí Web Agency, a full service digital agency from Costa Rica.

 @kramaco

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full programme
Service Design in Health

This session is part of our SDinHealth theme - exploring the challenges, opportunities and trends in service design for the health sector.

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Software Acumen Limited | Registered in Cardiff | Registration No. 05210967 | VAT No. 896 7958 26

© 2010-2018 Software Acumen. Service Design in Government and the Service Design in Government logos are trademarks of Software Acumen LTD.

Software Acumen Limited | Registered in Cardiff | Registration No. 05210967 | VAT No. 896 7958 26