About this Keynote
The National Health Service is 70 years old. Its promise of universal healthcare, free at the point of need, is as relevant today as in 1948. But much has changed for lifestyles, medicine and people’s expectations of healthcare.
Matt will tell the story of the service transformations taking place to meet enduring and evolving user needs. He’ll show how accessible, usable, digital services are being designed in the context of a health service that puts people at the heart of everything it does.
With the publication of a new technology vision and the NHS Long Term Plan, there’s an open door for service design in the health and care system. What new skills and approaches might service designers need when they get inside?
About the Speaker
As Head of Design for NHS Digital, Matt’s focus is on digital services for NHS patients, carers and the public, while developing designers and the design profession across the whole organisation.
Before that, as a consultant and co-founder of Stick People, he developed the GDS Service Manager Programme and coached in the DWP Digital Academy.
In 2016, Matt was part of the global organising team for the annual design thinking and rapid prototyping event, the Global GovJam.