6—8 March 2019

John McIntyre Conference Centre, Edinburgh

Service design for the NHS: the open door

Session type:
Keynote

Session duration:
60 minutes

Presented by:

Matt Edgar

Head of Design, NHS Digital

About this Keynote

The National Health Service is 70 years old. Its promise of universal healthcare, free at the point of need, is as relevant today as in 1948. But much has changed for lifestyles, medicine and people’s expectations of healthcare.

Matt will tell the story of the service transformations taking place to meet enduring and evolving user needs. He’ll show how accessible, usable, digital services are being designed in the context of a health service that puts people at the heart of everything it does.

With the publication of a new technology vision and the NHS Long Term Plan, there’s an open door for service design in the health and care system. What new skills and approaches might service designers need when they get inside?

About the Speaker

As Head of Design for NHS Digital, Matt’s focus is on digital services for NHS patients, carers and the public, while developing designers and the design profession across the whole organisation.

Before that, as a consultant and co-founder of Stick People, he developed the GDS Service Manager Programme and coached in the DWP Digital Academy.

In 2016, Matt was part of the global organising team for the annual design thinking and rapid prototyping event, the Global GovJam.​

 @mattedgar

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full programme
Service Design in Health

This session is part of our SDinHealth theme - exploring the challenges, opportunities and trends in service design for the health sector.

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© 2010-2019 Software Acumen. Service Design in Government and the Service Design in Government logos are trademarks of Software Acumen LTD.

Software Acumen Limited | Registered in Cardiff | Registration No. 05210967 | VAT No. 896 7958 26