6—8 March 2019

John McIntyre Conference Centre, Edinburgh

Reflections on Service Design in Government 2019 ... where next?

Session type:
Wrap-up

Session duration:
50 minutes

Presented by:

Sophie Dennis

Independent

About this Wrap-up

We’re hoping to continue the #sdingov tradition of a lively round-up of our thoughts after three days of packed sessions.

We come to conferences to learn, maybe to be shaken up a little and to be inspired. This is our chance to grab a yearly snapshot of what's working, where we're going and what's blocking services that work for people.

It's important that we also identify what our next challenges should be. This Endnote will reflect on what we've heard over the three days and pick up on where opportunities are arising collectively for us to design services better together, across the whole system of government.

About the Speaker

Sophie is a freelance consultant and coach specialising in service design and product strategy. She helps organisations deliver better services to customers by putting user needs at the heart of their digital strategy, and by integrating user-centred design into agile delivery practices.

Currently leading work to transform the information architecture of NHS.UK, she has over 15 years' experience working with multi-disciplinary teams on strategic content, design and development projects. She's led ambitious user research and discovery programmes, defined digital strategies for major public and third-sector organisations, and built high-performing teams able to deliver high-quality user-centred digital services at pace.

She’s worked for, among others, Public Health England, the Department for Work and Pensions, the National Trust, Land Registry, Bristol City Council, the University of Surrey, Jisc and the Office for National Statistics, and world-leading experience design agencies CX Partners and Nomensa.

 @sophiedennis

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See the full programme

full programme
Service Design in Health

This session is part of our SDinHealth theme - exploring the challenges, opportunities and trends in service design for the health sector.

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© 2010-2019 Software Acumen. Service Design in Government and the Service Design in Government logos are trademarks of Software Acumen LTD.

Software Acumen Limited | Registered in Cardiff | Registration No. 05210967 | VAT No. 896 7958 26

© 2010-2019 Software Acumen. Service Design in Government and the Service Design in Government logos are trademarks of Software Acumen LTD.

Software Acumen Limited | Registered in Cardiff | Registration No. 05210967 | VAT No. 896 7958 26