6—8 March 2019

John McIntyre Conference Centre, Edinburgh

Transforming complex spaceflight licensing into a simple digital service

Session type:
Case Study

Session duration:
45 minutes

Presented by:

Alex Wotton

cxpartners

Aimee Smith

cxpartners

Jeremy Creasey

UK Space Agency

About this Case Study

Spaceflight licensing is complex and the market is growing. By 2020, you could see rockets fired from the Scottish Highlands.

To transform the way the spaceflight licensing service is delivered, we worked collaboratively to create a scalable digital service driven by user needs. In our talk, we will be exploring:

• the challenges presented by the licensing service
• our approach to exploring these challenges
• how we propose to make licensing spaceflight easier - future-proofing it for decades to come

About the Speakers

Alex Wotton

Alex is an industrial designer turned service designer. He employs research and design thinking to help make the complex simple, validating and delivering services that meet users' needs. With over 10 years of experience in design, Alex has worked across brand, strategy and design to build an array of skills. He is part of the ‘Digital Government’ team at cxpartners and finds enjoyment in designing and building services that make a difference to people’s lives. Based in Bristol, he is biased towards all things west country. When he’s not at work, you’ll find him attempting a number of action sports (albeit rather poorly at times…).

 @wotton011

Aimee Smith

Jeremy Creasey

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full programme
Service Design in Health

This session is part of our SDinHealth theme - exploring the challenges, opportunities and trends in service design for the health sector.

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© 2010-2018 Software Acumen. Service Design in Government and the Service Design in Government logos are trademarks of Software Acumen LTD.

Software Acumen Limited | Registered in Cardiff | Registration No. 05210967 | VAT No. 896 7958 26