6—8 March 2019

John McIntyre Conference Centre, Edinburgh

How to avoid research debt: a workshop on ResearchOps for user research in service design

Session type:
Workshop

Session duration:
60 minutes

Presented by:

Caroline Jarrett

Effortmark Ltd

Stephanie Rosenbaum

Tec-Ed, Inc

About this Workshop

What happens after you’ve done some user research for your service? Decisions made, do you move on and forget it? Or do you preserve that research for re-use and future team members? Come to this workshop to describe, compare and improve your ResearchOps activities.

We’ll bring our combined experience of 75 years of user research. You'll bring your knowledge as a researcher or someone interested in research. Together, we’ll gather ideas to describe what best ResearchOps practice might look like.

About the Speakers

Caroline Jarrett

Caroline is the forms specialist. She founded her business Effortmark Ltd in 1994 to allow her to concentrate on helping organisations to make their forms easier to fill in, and to make business processes more effective.

She helps teams to:

• find out about their users using qualitative and quantitative methods
• learn about best practices in service design, content design and interaction design
• evaluate whether the ideas they've found on the internet will work for them
• create, communicate and evaluate their research

 @cjforms

Stephanie Rosenbaum

Stephanie Rosenbaum is CEO of TecEd, Inc., a UX consultancy she founded in 1967, whose design research clients include Google, Amazon, Cisco Systems, VMware, Varian Medical Systems, Ford Motor Company and a wide variety of smaller firms.

A fellow of the Society for Technical Communication (STC), Stephanie received the STC’s 2011 Rainey Award for Excellence in Research, and was awarded an IEEE Millennium Medal in 2000. Her many publications include an invited chapter on “The Future of Usability Evaluation” in Maturing Usability. With Chauncey Wilson, she contributed a chapter to Cost-Justifying Usability: An Update for the Internet Age.

Stephanie’s academic research background includes anthropology studies at Columbia University and experimental psychology research for the University of California at Berkeley.

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See the full programme

full programme
Service Design in Health

This session is part of our SDinHealth theme - exploring the challenges, opportunities and trends in service design for the health sector.

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© 2010-2018 Software Acumen. Service Design in Government and the Service Design in Government logos are trademarks of Software Acumen LTD.

Software Acumen Limited | Registered in Cardiff | Registration No. 05210967 | VAT No. 896 7958 26