6—8 March 2019

John McIntyre Conference Centre, Edinburgh

Building a tribe - designing Scotland's services in partnership

Session type:
Case Study

Session duration:
45 minutes

Presented by:

Steven Kyle

Dundee City Council

Martyn Wallace

Scottish Local Government Digital Office

About this Case Study

Thirty-one Scottish councils have created a #digitribe - a group of change and digital professionals rewriting how Scottish local government transforms its organisation.

Hear from Steven Kyle from Dundee City Council and Martyn Wallace from the Digital Office for Scottish Local Government talk about the #digitribe - putting service design at the centre of digital transformation, building a community, capacity, case studies, playbooks and leadership buy-in all supported by the Scottish Government’s ‘Scottish Approach to Service Design’.

About the Speakers

Steven Kyle

Steven Kyle is Transformation Manager at Dundee City Council. He is an experienced continuous improvement specialist who is passionate about change and has worked in a variety of environments and sectors, including IT, sport, retail and health. He has worked in the private and public sectors, within the UK and internationally.

Steven is passionate about helping others to effectively deliver change within their teams and take an active role in training others in change management techniques at all levels, including senior leadership.

 @Stevenkyle10

Martyn Wallace

Martyn leads the new Scottish Local Government Digital Office, which was set up in 2016 to look at creating and delivering innovative digital solutions to help councils with the challenge of balancing their budgets whilst still delivering critical front-line services.

Martyn’s career to date has been in the tech sector, where he has worked for companies including Capita Secure Digital Solutions, Telefonica O2UK, BlackBerry, Computacenter and Compaq.

Throughout his career, Martyn has worked with multiple private and public sector clients where he has helped advise, design, procure and implement solutions within technical areas such as the internet of things, cloud services, mobile enterprise application platforms (MEAP), big data and managed security services. He has also seen and worked with new emerging trends, products and technologies that have come to market in the last few years such as drones, artificial intelligence and virtual reality.

 @Digital_MW

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See the full programme

full programme
Service Design in Health

This session is part of our SDinHealth theme - exploring the challenges, opportunities and trends in service design for the health sector.

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Service Design in Government is organised by Software Acumen, based in Cambridge, England. We build communities to help technology professionals grow.

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© 2010-2018 Software Acumen. Service Design in Government and the Service Design in Government logos are trademarks of Software Acumen LTD.

Software Acumen Limited | Registered in Cardiff | Registration No. 05210967 | VAT No. 896 7958 26

© 2010-2018 Software Acumen. Service Design in Government and the Service Design in Government logos are trademarks of Software Acumen LTD.

Software Acumen Limited | Registered in Cardiff | Registration No. 05210967 | VAT No. 896 7958 26