About this Case Study
How might service design help create participatory democratic processes that are inclusive, representative, scalable and sustainable in shifting the balance of power between citizens and their governments?
Using the example of participatory budgeting (PB), this session will outline the community empowerment policy landscape in Scotland and the good, bad and ugly of current PB practice. Through a set of provocations, we will imagine possible service design-led futures for PB and how service design can lend democratic legitimacy to policy delivery.
About the Speaker
Leah works at the intersection of government, technology, community and design. Her happy places are creating interdisciplinary collaborations and using multimedia documentation for knowledge capture and sharing. Underpinning all her work is the desire and drive to elevate the voices of seldom heard people. She is a service designer with Snook and a core organiser of the OneTeamGov network in Scotland, a community of innovators focused on radical public sector reform through practical action.