6—8 March 2019

John McIntyre Conference Centre, Edinburgh

Service design and participatory democracy

Session type:
Case Study

Session duration:
60 minutes

Presented by:

Leah Lockhart

Snook

About this Case Study

How might service design help create participatory democratic processes that are inclusive, representative, scalable and sustainable in shifting the balance of power between citizens and their governments?

Using the example of participatory budgeting (PB), this session will outline the community empowerment policy landscape in Scotland and the good, bad and ugly of current PB practice. Through a set of provocations, we will imagine possible service design-led futures for PB and how service design can lend democratic legitimacy to policy delivery.

About the Speaker

Leah works at the intersection of government, technology, community and design. Her happy places are creating interdisciplinary collaborations and using multimedia documentation for knowledge capture and sharing. Underpinning all her work is the desire and drive to elevate the voices of seldom heard people. She is a service designer with Snook and a core organiser of the OneTeamGov network in Scotland, a community of innovators focused on radical public sector reform through practical action.

 @LockhartL

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See the full programme

full programme
Service Design in Health

This session is part of our SDinHealth theme - exploring the challenges, opportunities and trends in service design for the health sector.

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Software Acumen Limited | Registered in Cardiff | Registration No. 05210967 | VAT No. 896 7958 26

© 2010-2018 Software Acumen. Service Design in Government and the Service Design in Government logos are trademarks of Software Acumen LTD.

Software Acumen Limited | Registered in Cardiff | Registration No. 05210967 | VAT No. 896 7958 26