About the Speakers
Jenny is a product and service designer at FutureGov who has worked on projects across local government, charities and in the private sector. She brings her user experience design skills to help think and prototype products and services. She works with a holistic view in mind, but likes to get stuck into the details when needed.
Jenny enjoys working alongside clients by involving them in the design process.
Jenny joined Newcastle City Council in 2006 and has been involved in a range of corporate change and transformation projects. Since 2015 she has led the Council’s ambitious digital transformation programme, focussed on improving the customer experience; reducing costs and supporting the City ‘digital for growth’ agenda (including Smart City related projects). The programme has been recognised nationally for its innovation, especially in the use of AI chatbots, using digital to support the work of Elected Members and the ‘UK’s Smartest Street’ project with Cisco for the Great Exhibition of the North. Outside of work Jenny enjoys sports and travel.