About this Case Study
European funded (or ESIF) services are a mess, with many of their constraints, outputs and contractual requirements at odds with service design principles. Without any contractual powers over service providers, this is a look at how the York, North Yorkshire and East Riding Enterprise Partnership adapted principles from the IT Infrastructure Library (ITIL) to improve the design and delivery of business support services, and made sure the services they designed were the ones that got delivered.
About the Speaker
Simon is a creative at heart who designs, develops and improves great services to find elegant solutions to complex problems. For the past 4 years, he’s led the Growth Hub for York, North Yorkshire and East Riding - and the services his team has developed have helped small business owners to save time and money, seize new opportunities and overcome their barriers to growth. He’s particularly passionate about the North of England and developing a business support ecosystem that is lean, resilient and extremely effective in meeting the needs of businesses.