04-06 March 2020

John McIntyre Conference Centre, Edinburgh

SDinGov returned for the 7th year, as the original public sector service design conference, attracting an international audience and programme of passionate Service Designer professionals.

Our participants enjoyed meeting and learning from their peers and leaders in the industry, leaving with new ideas and skills to improve public services, an increased professional network and inspiration gained from many useful conversations and interactions.

Service Design in Government 2020


Carrie Bishop

Chief Digital Services Officer, City and County of San Francisco

Carrie is the Chief Digital Services Officer for the City and County of San Francisco. A #localgov lifer, she is dedicated to designing public services around the people that use them.

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Cassie Robinson

Head of Digital Grant Making, The National Lottery Community Fund and Co-founder of the Point People.

Cassie is the Head of Digital Grant Making at the National Lottery Community Fund, where she leads a £15 Million Digital Fund to help the social sector transition to be fit for the future.

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Cennydd Bowles

Designer and futurist

Cennydd Bowles is a London-based designer and futurist with seventeen years of experience advising clients including Twitter, Ford, Cisco and the BBC.

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Shanti Mathew

Deputy Director, Public Policy Lab

Shanti is a strategist who believes in the power of government to help people build better lives.

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