Kate works with large organisations to develop the conditions and practices for everyone to deliver better services by default.
She does this through consulting and training, and regularly advises boards, executives and teams as founder of a services company. She previously held senior service leadership roles in government as well as the private sector, including design, operations and strategy.
Kate is the author of The Service Organization and has spoken on service organisations as guest lecturer at Harvard University, UCL, the University of Toronto, as well as Google, the Estonian Government, and the British Institute for Government.
Pronouns: She/Her