Track 1
Keynote
Building successful service organisations
60 minutes
Kate Tarling
Advisor, consultant and author of The Service Organization
20-22 September 2023
John McIntyre Conference Centre, Edinburgh
Track 1
Keynote
60 minutes
Advisor, consultant and author of The Service Organization
Track 1
Talk
45 minutes
The Open University
Track 2
Talk
45 minutes
Independent Contractor
Track 3
Talk
45 minutes
UK Health Security Agency
Track 4
Case Study
45 minutes
Transform
HMCTS - Immigration and Asylum Chambers
Track 5
Workshop
90 minutes
Nesta
Track 1
Case Study
45 minutes
NHS England
Track 2
Talk
45 minutes
CoLab (UK Home Office)
CoLab (UK Home Office)
Track 3
Case Study
45 minutes
Surrey County Council
Track 4
Case Study
45 minutes
Immigration, Refugees and Citizenship Canada
Track 1
Talk
60 minutes
Track 2
Talk
60 minutes
TPXimpact
YoungMinds
Track 3
Talk
60 minutes
Sopra Steria
Track 4
Workshop
90 minutes
Version 1
Version 1
Track 5
Discussion
60 minutes
NHS Blood and Transplant
NHS Blood and Transplant
Track 1
Case Study
60 minutes
Ministry of Justice, UK
Office of the Public Guardian (England and Wales)
Ministry of Justice, UK
Track 2
Case Study
60 minutes
HMRC
HMRC
Track 3
Talk
60 minutes
Snook
Snook
Track 5
Workshop
60 minutes
Camden London Borough Council
Royal Borough of Greenwich
Track 1
Discussion
60 minutes
Conference Chair
Track 1
Keynote
60 minutes
Head of User Research, NHS England
Track 1
Case Study
60 minutes
HM Revenue and Customs
Track 2
Talk
60 minutes
Colville CX
Track 3
Case Study
60 minutes
Sport England
Track 4
Workshop
90 minutes
Oxford Insights
Oxford Insights
Oxford Insights
Track 5
Case Study
60 minutes
Ideate
Track 1
Case Study
45 minutes
London Borough of Camden
Track 2
Talk
45 minutes
cxpartners
Civil Aviation Authority
Track 3
Talk
45 minutes
DEFRA
Track 5
Talk
45 minutes
NHS England
NHS England
Track 1
Talk
60 minutes
TPXimpact
TPXimpact
Track 2
Talk
60 minutes
DWP Digital
DWP Digital
Track 3
Talk
60 minutes
dxw
dxw
Track 4
Workshop
120 minutes
Because Agile Ltd.
Registers of Scotland
Track 5
Workshop
60 minutes
Newham Council
Newham Council
Essex County Council
Track 1
Talk
60 minutes
Humanly
Humanly
Track 2
Talk
60 minutes
Interrobang
Effortmark Ltd
Track 3
Case Study
60 minutes
Fundación Saldarriaga Concha
Track 5
Workshop
60 minutes
Better Public Services
Track 1
Keynote
60 minutes
Founder & Design Director, Rooted by Design
Track 1
Talk
60 minutes
German government’s Digital Service
Government Digital Service
Track 2
Talk
60 minutes
EY Seren
Birmingham City Council
Track 3
Talk
60 minutes
Torchbox
Track 4
Workshop
90 minutes
Centre for Public Impact (CPI)
Centre for Public Impact (CPI)
Track 1
Talk
45 minutes
Department for Work and Pensions
Track 2
Talk
45 minutes
HM Courts & Tribunals Service
Track 3
Case Study
45 minutes
Derbyshire County Council
Track 5
Lightning Talks
45 minutes
Track 1
Talk
45 minutes
Government of British Columbia
Track 2
Talk
45 minutes
SPARCK
Track 3
Case Study
45 minutes
WithCompany
Track 4
Workshop
45 minutes
Mace & Menter
Track 1 Track 2 Track 3 Track 4 Track 5
Discussion
45 minutes
Conference Chair