Session type:

Case Study

Presented by:

Morrighan Humpleby


Louise Duffy


Chanelle Pal


Session time:

28 Sep 13:45 14:45

Session duration:

60 minutes

About the session

Is designing for experts easier than designing for the public?

Over the past couple of years, we’ve designed and delivered more than 10 products and services for more than 5 different government departments and many more organisations.

In this talk, we’ll be sharing what we’ve learned and the mistakes we made so you don’t have to make them.

Using case studies from the projects we’ve worked on, you’ll hear about:

  • How does the curse of knowledge apply when designing for and with experts?

  • How designing for experts differs depending on the specialism such as service design, content design, user research, and interaction design 

  • Methods that help teams observe people doing their jobs in context 

Participant Takeaways: 

  • Practical things you can do to help projects run more smoothly

  • Different ways of thinking to help design user-centred services for civil servants

  • Mistakes we’ve made so you don’t have to ;-)

Themes: User centred design, User Research, Service design, Content design, Interaction design

About the speaker(s)