Session type:


Presented by:

Anna Henderson

Scottish Government

Grant Laidlaw

Scottish Government

Session time:

18 Sep 11:15 12:45

Session duration:

90 minutes

About the session

Arm’s length co-design provides the opportunity to build research and design capacity within the public sector. 

Local teams are coached through the design process. So that they can build on existing relationships with people with lived experience and staff. To design and re-design public services.

This shift in power dynamics changes the role of service designers.

This session is about creating conditions, building capacity and stepping back to enable local teams to work with people with lived experience and staff to co-design services.

It will include a presentation of two case studies and a practical workshop.

Participant takeaways:

  • An understanding of the method developed for arm’s length co-design
  • Through two case study examples
  • An understanding of the challenges and benefits of working in this way for policy-making and service designers
  • A practical introduction to the arm’s length co-design measurement framework.

Policy design, Participation, Co-design, Service design, Change, Coach, Design process, Innovation.

This session:

  • Includes interaction
  • Has a number cap: 49 participants

About the speaker(s)