Session type:


Presented by:

Henrietta Curzon

Newham Council

Katie Brunger

Newham Council

Nicholas Ward

Essex County Council

Session time:

21 Sep 14:00 15:00

Session duration:

60 minutes

About the session

Earlier this year seven councils collaborated to develop a maturity model to assist their journey towards increased capability and conditions for service design.

In this interactive workshop you’ll use the framework to assess your own organisation’s service design maturity, helping you identify where you excel and opportunities to grow your practice.

This workshop will provide a hands-on session, working through the new Local Government Service Design Maturity Model so participants can assess their own council’s level of service design practice. Although designed specifically for local government, the model can be adapted and built upon to work for other organisations.

Participant takeaways

  • Learn about a framework to raise awareness with senior leaders about what service design involves
  • Obtain a practical tool you can use to assess the organisational appetite for investing in service design
  • Gain a clear understanding of your current levels of service design practice and a path to increased maturity

This session includes: 

  • Interaction/hands-on.
  • Has a session number cap: 30 participants.

LocalGov, leadership, maturity mapping, framework.

About the speaker(s)