Session type:

Case Study

Presented by:

Yemima Safra


Pavan Dady *

HMCTS - Immigration and Asylum Chambers

Session time:

20 Sep 11:15 12:00

Session duration:

45 minutes

About the session

Human-centred design is often a balance between idealism and practicality. In sensitive policy areas, such as immigration and asylum detention, striking this balance is challenging.

Through a case-study of designing a paper-based tribunal appeal service for vulnerable unrepresented detainees, we share lessons about policy design from the perspective of practitioner and civil-servant product-owner.

This entails building what we call a value-based design approach, anchored in ethical practice and aligned with diverse stakeholders around shared values of equal access to justice.

Participant takeaways:

  • An understanding of the challenges and opportunities of human-centred design practice in sensitive policy areas.
  • Strategies for building a value-based design approach.
  • Testing designs in context to help bridge the gap between policy and delivery and flag policy blind spots early-on.
  • Insights and lessons for accessing, engaging and protecting hard-to-reach vulnerable groups.

Inclusion, Immigration, principle-led design, hybrid paper & digital journey, accessible design, user research, emerging policy, sensitive policy, ethics, cross-governmental project.

* will appear via a pre-recorded video

About the speaker(s)