Pavan Dady *
HMCTS - Immigration and Asylum Chambers
20 Sep 11:15 — 12:00
About the session
Human-centred design is often a balance between idealism and practicality. In sensitive policy areas, such as immigration and asylum detention, striking this balance is challenging.
Through a case-study of designing a paper-based tribunal appeal service for vulnerable unrepresented detainees, we share lessons about policy design from the perspective of practitioner and civil-servant product-owner.
This entails building what we call a value-based design approach, anchored in ethical practice and aligned with diverse stakeholders around shared values of equal access to justice.
- An understanding of the challenges and opportunities of human-centred design practice in sensitive policy areas.
- Strategies for building a value-based design approach.
- Testing designs in context to help bridge the gap between policy and delivery and flag policy blind spots early-on.
- Insights and lessons for accessing, engaging and protecting hard-to-reach vulnerable groups.
Inclusion, Immigration, principle-led design, hybrid paper & digital journey, accessible design, user research, emerging policy, sensitive policy, ethics, cross-governmental project.
* will appear via a pre-recorded video