Session type:

Case Study

Presented by:

Adria Moore

Immigration, Refugees and Citizenship Canada

Mitchell Wanless

Immigration, Refugees and Citizenship Canada

Nataly Arar

Immigration, Refugees and Citizenship Canada

Session time:

16 Sep 15:15 15:45

Session duration:

30 minutes

About the session

Immigration, Refugees and Citizenship Canada (IRCC) set out to improve services for people with disabilities through human-centred design with an Accessibility Design Challenge.

When we asked our clients about their experiences, we expected to hear about barriers with service touchpoints. But they told us so much more. Between policy, the built environment, websites and call centres, and with competing internal interests and a desire to chase shiny objects, keeping service design in scope was a challenge in itself.

This session will be:

  • Delivered: Live
  • Recorded: No
  • Has a participant number cap: No

Themes: International, Accessibility, Human Centred Design, Service Design

About the speaker(s)