Session type:

Talk

Presented by:

Martha Edwards

Government of British Columbia

Session time:

22 Sep 14:00 14:45

Session duration:

45 minutes

About the session

Co-design and co-production have become the standard approach for high quality service design work, and for good reason. Sharing decision-making power with the people affected by the service is crucial to ethical, equitable and inclusive service design.

But let’s be honest – many of us working in government have never actually done true co-design. It’s not our fault, and we may not be able to change it. But is there anything we can do to shift the power balance in service design towards users, in a meaningful way?

This talk will explore why co-design is difficult and maybe even impossible in many government settings, and we will share stories, ideas and advice on how to move the needle toward meaningfully sharing power with our users.

Participant takeaways:

  • Why doing co-design in government is really hard (it’s not just you, and it’s not your fault).
  • What conditions are needed for a co-design practice to thrive in a government setting.
  • What’s blocking us from sharing power in a meaningful way.
  • How we can work within these constraints to do meaningful service design work and shift power structures in a positive and more equitable direction.

Themes:
International, 
co-design, inclusive design, culture, service design, power structure, equity, user experience.

About the speaker(s)