Session type:


Presented by:

Caroline Jarrett

Effortmark Ltd

Session time:

19 Sep 11:15 12:45

Session duration:

90 minutes

About the session

In service design, we often aim to replace an outdated set of paper forms with an easy-to-use digital service. How can we make sure that our new digital forms are accessible?

In this workshop, we’ll focus on a specific question in order to explore the new WCAG 2.1 guidelines (September 23), see whether the GOV.UK design system can help us, and then create a first draft prototype.

You’ll learn a method for examining - and probably, challenging - every question on your new form so that the form meets user needs, conforms to the WCAG guidelines, and is accessible for everyone.

Participant takeaways:


  • Exploring WCAG 2.1 guidelines for creating accessible digital forms
  • Leveraging the GOV.UK design system to enhance accessibility
  • Learning a method to scrutinize and improve new form questions for user needs and compliance


Accessibility, Usability, Prototyping, UX, Content design

This session:

  • Includes interaction
  • Has a number cap: 50 participants

About the speaker(s)