Session type:


Presented by:

Claire Robinson


Lucy Hutchinson


Session time:

20 Sep 11:15 12:45

Session duration:

90 minutes

About the session

A hands-on, optimistic and future-facing workshop for all service design and research disciplines and leaders. 

An opportunity to zoom in and out of our service design landscapes and co-create 'footholds for future humans' - sustainable and inclusive design interventions that are achievable and won't require big policy changes to get underway.

We'll help co-create a collection of transformational design footholds - participants' small, sustainable and inclusive design interventions that can break negative, wasteful and exclusionary design patterns or behavioural doom-loops. 

We'll help people package them up to take back to their organisations with proposed impact measures to drive meaningful bottom-up change.

Participant takeaways:

  • Understand our own positionality more deeply, including how it might influence our service design process and lead to unequal processes or outcomes, and what we can do to address this
  • Learn how we as service designers can have outsized power over users, and learn from examples of more equitable power distribution
  • Move from awareness to action: discuss and ideate solutions to the above including concrete, tangible actions that can be applied directly and immediately in our own work, taking into account the constraints we face in working in the public sector.


Sustainable Design, Inclusive Design, Speculative, Optimistic Futures, Bottom Up Change, Impact Measurement, Design Patterns

This session:

  • Includes interaction
  • Has a number cap: 50 participants

About the speaker(s)