30 Sep 12:15 — 12:45
About the session
Designers in government are constantly making maps. These maps have value, but are increasingly seen as an output with intrinsic value, instead of being the means of making a service, distracting us from the task of designing and testing solutions.
Service designers are becoming known for creating maps rather than creating services that work, and guttingly, they rarely move us a long as far as we'd hope. This session will cover why we should say no to a map and some tips in case you can’t. Plus, if you are the person asking for maps, some pause for thought.