28 Sep 13:45 — 14:45
About the session
This session will look at the guidance and rules that shape how arguments are made to spend money in government - HM Treasury’s Green Book. We'll explore how this affects the design and improvement of services - and what you can do about it.
Using real life examples we'll share practical takeaways of what to watch out for, how to influence processes, and create or protect the conditions needed for better services.
- How spending decisions get made in government, and why they should be aware of that
- What blockers that can cause for user centred and service design led approaches
- What they can do to make the conditions for good services a more prominent factor in those decisions
Themes: Policy design, leadership, Digital transformation, Service design, Organisations