From fragmentation to collaboration: Cohesive cross-sector partnerships for public service delivery

Session type:

Case Study

Presented by:

Jessica Reedy

Government Outcomes Lab, Blavatnik School of Government (Oxford University)

Carmen Franziska Rosenbach

Government Outcomes Lab, Blavatnik School of Government (Oxford University)

Sarah Cooke

Kirklees Better Outcomes Partnership

Session time:

19 Sep 12:15 — 13:00

Session duration:

45 minutes

About the session

From supporting individuals facing homelessness to supporting children from disadvantaged backgrounds and preventing re-offending, a core challenge for the provision of services to individuals with multiple, complex needs is the acute fragmentation of social services.

We know that these vulnerable individuals are frequently failed, leading to poor life outcomes and inefficiencies in spending, but what approaches are available to help shift service provision from fragmentation to effective collaboration?

What kind of funding models can unlock more holistic, person-centred approaches for these public services? How can we move from measuring outputs to outcomes? Where are the examples of best practice?

In this session we will look at pioneering research and real-life examples to answer these very questions.

Participant takeaways:

Access evidence and practical insights from a pioneering social outcomes partnership on effective ways to overcome fragmentation in the delivery of public services
Explore the innovative approach of an ecosystem orchestrator as a tool to strengthen public service delivery
Learn about how pioneering techniques of social outcomes partnerships can incentivise cross-sector collaboration
Have an interactive discussion learning from one another about best practices, barriers people have experienced, and opportunities for application

Themes:

Collaboration, Outcomes-based policies, Doing more with less, Designing for resilience and addressing crisis, Policy design

About the speaker(s)

Jessica Reedy

Jessica works as a Policy Engagement and Communications Associate at the GO Lab.

She leads on the GO Lab's engagement with Government and with the Life Chances Fund. In addition to this, Jessica is Head of the GO Lab's annual Social Outcomes Conference, Head of the Blavatnik School of Government's Policy Engagement Network, and oversees the Engaging with Evidence series.

Prior to joining GO Lab, Jessica worked as Deputy Head of the Church of England’s Parliamentary Unit. In this role she supported the 26 parliamentarians (Bishops and Archbishops) in the House of Lords, and an MP in the Commons, a team of parliamentary researchers and policy advisors, and more broadly supported the organisation's political engagement.

She has previously worked as a Parliamentary Researcher and Advisor where her work covered policy areas such as: Immigration, Welfare, Children’s Issues, Education, and areas of Eastern and Southern Africa. Jessica has co-authored two papers that have subsequently been used in UK Parliament.

Alongside her work in Parliament, Jessica also has experience in grassroots politics, having worked as a Community Organiser in East London. Other experience includes in the Charity Sector and Financial Sector in New Zealand and Luxembourg respectively. Jessica holds a B.A. in International Relations from Durham University.

LinkedIn
@golaboxford

Pronouns: She / Her

Carmen Franziska Rosenbach

Franziska joined the Government Outcomes Lab in 2018 as a member of the research team.

Her work focuses on the UK government funded evaluation of Social Impact Bonds using a mixed-methods approach. She is the project lead for one longitudinal in-depth SIB evaluation. Alongside, she is involved in the knowledge dissemination to policy makers, practitioners and academics.

Her research interest focuses on governance innovation, studying the impact of social investment on social service delivery. More specifically, her research examines the development of new structures and processes to build effective collaborations between private investors, NPOs and the public sector.

Beyond this she has an interest in service innovation, investigating the co-design of services with users and citizens. Her previous experience includes working in nonprofits, the German central government and the UN in the field of refugee protection and development cooperation.

Prior to joining the GO Lab, she worked as a project officer for refugee protection in a major German non-profit organisation. She holds a postgraduate degree in public administration (Queen Mary University of London) and in law (Ludwig-Maximilians-University Munich).

Pronouns: She/Her

Sarah Cooke

Sarah is an experienced regional and national Contracts Manager with a demonstrated history of working in both non-profit and private sectors across Homelessness, Housing and Justice organisations.

Skilled in innovation management, consortium, project management, government consultation, communication, relationship management and new business opportunities.

She began her career at Nightsafe as a volunteer supporting young people experiencing homelessness and after graduating from Manchester Metropolitan University progressed professionally, working with a number of charities and Justice organisations across the North including Shelter. She has been part of a number of ambitious pilots including Re-Unite, Greater Manchester Offenders Project, Female Offender Whole Systems Approach in GM and Transforming Rehabilitation “Through The Gate” Contracts.

Nominated for UK Housing Award and winning a Northern Housing Award as part of GM Homes Partnership. Proud Trustee of “Partners for Prisoners” charity and currently leading Kirklees Better Outcomes Partnership as the Programme Director. She has a passion for supporting rehabilitation and empowering individuals to achieve independence through innovative and asset based services.

@Sarah_CookeKBOP
@KBOP_Kirklees