Session type:

Case Study

Presented by:

Bassam Jabry


Karin Aue


Session time:

16 Sep 14:00 15:00

Session duration:

60 minutes

About the session

As part of design development of a large 1800 bed healthcare facility, comprising of an acute hospital, community hospital, specialist outpatient clinics and long-term care facility within a 7.66ha site. The consultants carried out empathic research with citizens, experts and clinicians to understand current gaps and challenges.

Those were then transformed into opportunities that multi-disciplinary teams could work to generate new ideas and interventions that were later tested through the installation of a 4,000 sqft live prototype that enabled citizens to immerse themselves into a test environment that brought to life the physical, digital and clinical staff engagement.

The learning and output from the work resulted in 3 reports. These informed how spaces, digital touchpoints and staff engagement would be transformed in order to deliver a patient first experience. The aim was to simultaneously reduce manpower resources without compromising the care experience for patients.

Participant takeaways:

  • Showcase of the wide range of opportunities available to design better healthcare experiences
  • Effective methods to take a patient centric approach within the highly regulated and complex healthcare space involving multiple stakeholders
  • Demonstrate the power of prototyping through an amazing 5 min video showing the process from start to finish.

This session will be:

  • Delivered: Live
  • Recorded: No
  • Has a participant number cap: No

Themes: Health, Patient experience, Service experience, Behaviour change, Technology, Digital and physical prototyping

About the speaker(s)