16 Sep 14:00 — 15:00
About the session
As part of design development of a large 1800 bed healthcare facility, comprising of an acute hospital, community hospital, specialist outpatient clinics and long-term care facility within a 7.66ha site. The consultants carried out empathic research with citizens, experts and clinicians to understand current gaps and challenges.
Those were then transformed into opportunities that multi-disciplinary teams could work to generate new ideas and interventions that were later tested through the installation of a 4,000 sqft live prototype that enabled citizens to immerse themselves into a test environment that brought to life the physical, digital and clinical staff engagement.
The learning and output from the work resulted in 3 reports. These informed how spaces, digital touchpoints and staff engagement would be transformed in order to deliver a patient first experience. The aim was to simultaneously reduce manpower resources without compromising the care experience for patients.
- Showcase of the wide range of opportunities available to design better healthcare experiences
- Effective methods to take a patient centric approach within the highly regulated and complex healthcare space involving multiple stakeholders
- Demonstrate the power of prototyping through an amazing 5 min video showing the process from start to finish.
This session will be:
- Delivered: Live
- Recorded: No
- Has a participant number cap: No
Themes: Health, Patient experience, Service experience, Behaviour change, Technology, Digital and physical prototyping