Session type:

Case Study

Presented by:

Siri Moe Megaard

Halogen AS

Elin Skogstad

Halogen AS

Session time:

19 Sep 11:15 12:00

Session duration:

45 minutes

About the session

Staff in the long-term care sector have a heavy workload, both physically and psychologically.

Research shows that this has a negative impact on continuity and quality of care, leading to burn-out and long-term sick leave which again affects the remaining staff workload and motivation. A good working environment is important to reduce the risk of burnout and turnover.

Service design methods have proved very effective in engaging staff in improving their working day - helping a team focus on what they actually can do something about as a team when it comes to how to organise, plan and carry out the work

In this case study you will hear how service designers worked together with the staff in several nursing homes to understand their working day, explore different methods and create a process that can be used in nursing homes all over the country.

Participant takeaways:


  • How to enable non-designers to use service design methods to improve their workdays
  • Inspiration to bring design methods into the health sector and see that it can make a difference
  • Learnings from Siri's work that apply to other design processes


Service design, Health care services, Method development

About the speaker(s)