Session type:


Presented by:

Martyn Evans


Laura Smith


Session time:

19 Sep 12:15 13:00

Session duration:

45 minutes

About the session

Local government is stuck with software tools that haven’t changed significantly since the 90s. 

This session explores service designers' role in helping achieve lasting and scaled impact across multiple local councils. 

Drawing on our experiences with both central government and local government initiatives we’ll discuss the issues of funding, time and knowledge on launching and sustaining new solutions. We’ll share strategies for the future, helping empower change makers to deliver impact.

Participant takeaways:

  • Insights and passion for the role of service designers in creating scaled impact across local government
  • An understanding of the landscape of innovation in digital service delivery at local councils, what the barriers are and what has been attempted to overcome them
  • Insights from citizens and council staff as to the impact of a broken market for new digital tools
  • A behind-the-scenes look at approaches to promote and scale services for local government, looking at the good, the bad and the ugly of what we’ve experienced
  • A set of strategies for bridging the gap between innovative ideas and adoptable and scalable tools


Design, Enterprise, Procurement, Product, Commercial, Local government, Service design, Innovation, Impact

About the speaker(s)