Session type:


Presented by:

Natalia Riley


Becky Kuang


Session time:

20 Sep 15:30 16:30

Session duration:

60 minutes

About the session

Do you feel able to take risks and fail at work if it means you’re learning something along the way?

In this talk we explore ‘psychological safety’ and how inclusive design isn’t possible without it. 

Inclusive design as a concept isn’t new but its widespread use in service design contexts feels relatively recent. For many of us, it can be tricky to know where to start with inclusive design and how to implement it in a live and often frenetic project context.

The concept of psychological safety offers us a way of approaching inclusive design without tick boxes. Instead, it equips us with the tools to make foundational changes to the way we work and communicate with each other. 

Participant Takeaways: 

Join Becky and Natalia’s session to learn how: 

  • psychological safety amplifies the effectiveness of inclusive design  
  • to create a psychologically safe environment for your team, project and organisation   
  • we applied psychological safety on a project to support a diverse working group to 
  • co-design a framework for inclusive design in the NHS

About the speaker(s)