Session type:


Presented by:

Nicholas Ward

Essex County Council

Chanel Jones

Essex County Council

Lin Kim

Essex County Council

Session time:

17 Sep 10:45 12:15

Session duration:

90 minutes

About the session

In 2020, everything changed. We all had no choice but to develop a new way of working.

We designed a framework to explore what hybrid working means for Essex County Council’s diverse teams and services. It’s based on research with our employees and aims to help leaders make informed decisions about post-Covid ways of working.

This practical workshop will share how the framework was developed and let you get “hands-on” with the framework to explore your own hybrid working experiences.


Adapting to new ways of working in response to the pandemic is a challenge that many organisations are dealing with.

There are many drivers for government organisations to move towards hybrid working practices. These can include reduced carbon footprint and traffic congestion, property savings and support for local economic recovery. Each of these come with benefits and trade-offs that can be difficult to understand.

To tackle this challenge at ECC, we have developed a hybrid model framework.

This framework supports teams to explore and articulate the things that matter most to them. It gives leaders insight and evidence to help them make good decisions.

The framework has now been open-sourced under a creative commons license. We’d like to share the approach we took to creating the framework and invite people to explore their own experiences with hybrid working.

In the session we will:

  • Share the research and design approach we took
  • Give participants a chance to use the framework to reflect on their own recent experiences
  • Share insights from breakout groups and capture feedback. This feeds into future iterations

Participant takeaways:

  • A practical toolset that they can take back to their organisation and apply in their own work
  • An understanding of how to explore hybrid working, including less visible effects. This should support team engagement and leadership decision making
  • The value of using a framework to capture rich insights from across a diverse range of users
  • A (cathartic) opportunity to share thoughts and hear from others in a low-pressure environment. Some perspective on how we are all adapting to post-pandemic working

We’ll round up the feedback received and publish a follow-up blog post. This will share the common themes and next steps around the framework.

This session will be:

  • Delivered: Live
  • Recorded: No
  • Has a participant number cap: 60
  • Includes: Interaction

Themes: Methods, Remote, Hybrid working , Practical design, Organisation design, Pandemic response

About the speaker(s)