Inclusion: going beyond accessibility & digital capability

In this session, Stephanie will start with accessibility and digital capability, go beyond by looking at people’s identity, power and privilege, introduce the concept of universal barriers, shifting the focus from the individual to the barriers anyone can face and give recommendations to be inclusive while designing and delivering a service.

We will look at the difference between accessibility and inclusion, what assisted digital support is and the digital divide. This will lead to the concept of universal barriers, with some concrete examples and Stéphanie’s personal experience of applying for the EU Settlement status to illustrate inclusion issues. More resources will be shared to explore all these after the session.

This talk will feature slides.

This is a talk, it’s not an interactive session but there will be time to ask questions at the end.

Participant takeaways:

• Learn from people with lived experience of the barriers to your service.
• Remember that these same barriers might prevent them from participating in your research so try to find a way around it.
• Challenge what’s creating this barrier when possible.
• Use and create your own tools for you and your team to work on these barriers.

Themes:
Inclusion, accessibility, assisted digital support, power and privilege, universal barriers.