Session type:

Talk

Presented by:

Jenni Parker

Humanly

Ali Fawkes

Humanly

Session time:

17 Sep 15:30 16:00

Session duration:

30 minutes

About the session

At Humanly we specialise in working with vulnerable groups and have developed an extensive range of inclusive approaches to research, co-creation and prototyping. However, when the pandemic led to UK lockdowns and it was no longer possible to engage in face-to-face activities, the team had to adapt quickly.

Many of the people we work with have limited digital access or literacy, making many digital forms of involvement inappropriate. Over the course of the past year, we have tried a range of approaches to try to elicit the rich insights we have previously been able to gain through activities such as first hand observation and immersion, as well as hands-on activities such as journey mapping and card sorting.

Some of these new approaches have been a great success and we will continue to utilise them beyond social restriction, others have been through a series of iterations to optimise the effectiveness of the activity remotely.

In this session we will take you through our journey and share our successes and failures. We will share a range of methods that you will be able to apply to your own work going forward, whether remote engagement continues to be necessary or not.

Participant takeaways:

  • An understanding of how to adapt existing methods to remote, non/low digital, formats.
  • Tips for optimising the successful completion of remote activities.
  • An understanding of the pros and cons of remote activities vs face-to-face activities, and the circumstances in which it may continue to be more appropriate, more inclusive, or more insightful to use remote methods.

This session will be:

  • Delivered: Live
  • Recorded: Yes
  • Has a participant number cap: No

Themes: Methods, Remote, User Research, Inclusivity, Co-creation

About the speaker(s)