Session type:

Case Study

Presented by:

Emma Parnell


Session time:

16 Sep 12:45 13:15

Session duration:

30 minutes

About the session

A story about how to make the case for change to core ICT infrastructure systems to ensure the successful delivery of a fully inclusive service, when it comes to sex and gender, using the COVID-19 vaccination booking service as an example.

Working to deliver the COVID-19 vaccination booking service we faced a challenge. The API we needed to connect to used 'gender' as a mandatory field when looking people up on the personal demographic service (a pre existing infrastructure service).

This is the story of working to design an inclusive service while making the case for wider change to ensure digital health services are inclusive for everybody, but especially for trans and non-binary people.

The talk will share the work we did while the technical constraint was still in place. Working as a multi-disciplinary team we designed, tested and implemented a question that asked about gender in such a way that we could satisfy the technical constraint while ensuring it didn’t act as a blocker for anyone booking their vaccine – regardless of how they identified.

Participant takeaways:

  1. Be inspired by a personal account of someone successfully championing for change
  2. Practical takeaways of things we did that had an impact on people choosing to prioritise inclusion
  3. A working example of how to ask a question about gender inclusively if the service requires it for identification purposes (not for clinical or monitoring purposes)
  4. An insight into the importance of design and technical architecture working together to solve problems

This session will be:

  • Delivered: Live
  • Recorded: Yes
  • Has a participant number cap: No
  • Includes: Discussion

Themes: Health, Covid19, Digital, Inclusion

About the speaker(s)