Session type:


Presented by:

Clara Greo


Ignacia Orellana


Session time:

20 Sep 11:15 12:45

Session duration:

90 minutes

About the session

This workshop will show you how to use service design tools to spot opportunities to improve services; estimate the cost of pain points and organisational waste and create a case to invest in service design.

You might be aiming to:

Employ a service designer
Build a service design team
Run a service design focussed or lead project
Get training in service design for you or your team

This session will take a learning-by-doing approach. There will be a bit of theory but mainly lots of interactive exercises and activities.

Participant takeaways:

  • How to estimate the size of a service design problem
  • How to estimate the cost and value of service design work
  • How to frame the risk of not doing service design
  • How to construct a compelling narrative for service design


Metrics, Communication, Service Design Tool, Making The Case For Service Design

This session:

  • Includes interaction
  • Has a number cap: 30 participants

About the speaker(s)