Session type:


Presented by:

Chloe Coleman


Jaye Hackett


Session time:

19 Sep 12:15 13:00

Session duration:

45 minutes

About the session

The prospect of inventing an entirely new kind of legal ID would normally be a total non-starter.

But over the last six months, scrappy tech-for-good org Interrobang has been doing exactly that: threading the needle to build, test and accredit a brand new way of proving who you are: one based on your trusted relationships rather than old-fashioned paper documents.

Learn about our winding, squiggly journey and the many shortcuts we took to get there directly from the founders, Jaye and Chloe: former civil servants with a track record of making rapid change on knotty problems that others see as intractable.

You'll leave feeling energised and ready to tackle your own policy change problems with an expanded toolkit and renewed confidence.

Participant takeaways:

  • Why is a new form of ID so important
  • What policy design allowed them to attempt to build this service
  • Shortcuts to get policy change quickly
  • How to recognise opportunities when they crop up, the art of helping civil servants make decisions quickly
  • Know when a problem is solved enough to move onto the next, bigger one


Rapid Policy Change, Agile, Lean Thinking, Influencing And Leadership, Next-Gen Service Design, Innovation And Transformation

About the speaker(s)