Session type:


Presented by:

Liesbeth Van Parys

Knight Moves

Yalenka Mariën

Knight Moves

Session time:

18 Sep 14:00 15:00

Session duration:

60 minutes

About the session

This session aims to tackle the complexity often associated with addressing social problems, such as homelessness, social isolation and non-take up of rights, within governmental contexts.

Drawing from experience in real-life ‘service design sprints’ conducted for multiple local governments, Liesbeth and Yalenka will present actionable steps and practical tips to "under-complicate" problems and implement short-term interventions effectively.

Rather than overwhelming participants with theoretical frameworks, they'll focus on sharing hands-on insights, tools and deliverables that have proven successful in their projects.

Participant takeaways:

  • Don't overcomplicate the problem
  • Seek pragmatism in service design
  • User-service provider alignment
  • Launch small-scale interventions
  • Openness in solution design


Policy design, Talking to non-designers, Designing services with no money, Play imagination and experiment, Non-take up, Hands-on, Service prototyping, Design sprint

About the speaker(s)